Refund policy

Return & Refund Policy for Personalized Products

 

Due to the custom nature of our products, all personalized items (including custom phone cases) are made to order and therefore non-returnable and non-refundable, except in the following situations:

 

We Offer Replacements or Refunds If:

• The product arrives damaged or defective
• There is a manufacturing error (e.g., wrong design, misprint, or incorrect model)
• The product is lost in transit and does not arrive

To request a replacement or refund, please contact us within 7 days of delivery with:

• Your order number
• A clear photo of the item (showing the issue)
• A description of the problem
  We will review your request and, if approved, send a replacement at no extra cost or issue a full refund.

 

 

We Do Not Offer Returns or Refunds If:

• You ordered the wrong size or device model
• You changed your mind after ordering
• There were minor variations in color due to screen-to-print differences

Please double-check all personalization details and your device model before placing your order.

Shipping Issues 

We are not responsible for delays caused by the carrier, but we’ll do our best to assist you in resolving any delivery problems.

 

 

If you have any questions or concerns, contact us at sublimebycalu@gmail.com THANK YOU!